ovonomousPrivacy Policy
Last updated: September 29, 2026
This Privacy Policy explains how Novonomous LLC ("Novonomous," "we," "us") collects, uses and protects information. It covers our website, novonomous.com, and the AI receptionist and messaging services we operate for the businesses we work with ("Client Businesses").
1. Our role
When you contact a Client Business by phone, text message or website chat, Novonomous may handle that conversation on the business's behalf. In that case we act as a service provider to that business, and we use your information only to provide services to it. For questions about how a specific business uses your information, you can also contact that business directly.
2. Information we collect
- Information you give us: your name, phone number, email address, service address or ZIP code, and details about the service or appointment you need.
- Conversation records: the content of chat messages, text messages and phone calls handled by our services, along with dates and times.
- Appointment details: bookings, changes and cancellations you make.
- Website information: basic technical data such as browser type, device, approximate location, pages visited and links clicked. We use Google Analytics, which uses cookies, to understand how visitors use our website. You can learn how Google uses this data at policies.google.com/technologies/partner-sites, and you can block cookies in your browser settings.
3. How we use information
- To answer your questions and book, change or cancel appointments with a Client Business.
- To send appointment confirmations, reminders and service-related messages you have agreed to receive.
- To notify the Client Business about your request.
- To keep our services working, secure and reliable, and to improve them.
- To comply with law.
4. How we share information
We do not sell your personal information. We share it only:
- With the Client Business you contacted.
- With service providers that help us run our services, such as hosting, calendar and spreadsheet tools, email, telephone and text messaging carriers, and AI language processing. They may use it only to provide those services to us.
- When required by law, or to protect the rights and safety of people or our services.
5. Text messaging and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Information sharing with subcontractors in support services, such as customer service and message delivery, is permitted. See our SMS Terms for details on text messages, including how to opt out.
6. How long we keep information
We keep information for as long as needed to provide services to the Client Business, or as required by law. After that we delete it or remove personal details.
7. Security
We use reasonable safeguards, including access controls and encrypted connections, to protect information. No system is completely secure, so we cannot guarantee absolute security.
8. Your choices
- Reply STOP to any text message to stop receiving texts.
- Email support@novonomous.com to ask about, correct or delete your information. We may need to confirm your identity first.
9. Children
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it last changed.
11. Contact us
Novonomous LLC
Email: support@novonomous.com